About Me
Greetings!
I am a resourceful, hard working engineer with meticulous attention to detail. I have gained valuable experience across diverse industries, including: education, engineering consulting, corporate law, and several software companies. I strive to maintain a high level of respect for those around me, while also being curious, driven, and dedicated. I thrive in collaborative team environment with professionals geared towards a common goal of consistency and quality with a long-term mindset, but most of all to be of service.
Cheers!
Contact Information
Phone: (312) 608-8258
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/irishham
Resume
Work Experience
Autonomic
Senior Technical Enablement Partner
Metamora, MI
Oct 2022 - June 2023
Description:
- Curated and restructured educational content sourced from multiple static websites for the purposes of consolidating and migrating the content to the Lessonly Learning Management System (LMS). This provided learners a more structured role-based experience which led to the educational content becoming more consumable.
- Created style guidelines and templates in InDesign and Photoshop for Lessonly LMS content/lesson development.
- Developed and provided training on Lessonly LMS to all employees highlighting the overall benefits towards professional development.
- Consolidated and migrated 25GB+ of educational material to a single repository and published it to the internal Confluence Cloud.
- During Autonomic's incorporation into Ford EV, successfully documented and transitioned all educational material and systems information to new resources taking over the project.
Technical Environment:
Adobe Dreamweaver, Adobe InDesign, Adobe Photoshop, Atlassian Confluence, Google Workspace, macOS, Microsoft Office, Seismic Lessonly Learning Management System, Tech Smith Camtasia
Nutanix
Services Enablement Lead
Chicago, IL
2021 - 2022
- Responsible for training and on-boarding new consultants to Nutanix as well as working to develop training curriculum requirements.
- Directly responsible for tracking 80+ consultants’ learning plans from Nutanix University (Docebo) as well as their progress in achieving industry certifications.
- Formalized and improved on-boarding processes for new consultants, reducing average new hire ramp-up time by one month.
- Assisted in training resources remotely in Latin America to learn Nutanix and provide services to customers throughout North and South America.
- Developed a process for consultants to request and track shadow opportunities to learn new products and enhance their current skill set.
- Authored a revised organizational handbook used by new hires during on-boarding.
Consulting Manager
Chicago, IL
2019 - 2021
- Trained, mentored, and managed a team of 12 consultants with 1-20 years of experience.
- Provided regular feedback, soft-skills guidance, career advice, and formal reviews.
- Developed processes and materials to track the progress of team members, ensuring a consistent on-boarding experience and successful delivery of customer engagements.
- Resolved project escalations from external customers to ensure continuity of customer experience.
- Authored the Nutanix Services run-book used to deliver cluster deployments.
Senior Consultant
Chicago, IL
2016 - 2019
- Consulted for over 110 customers in various capacities, including deployment of 325+ clusters (2100+ physical servers) running Nutanix AHV and VMware ESXi on a variety of hardware.
- Resolved project escalations to ensure continuity of customer experience.
- Architected, deployed, and documented a high-visibility large and complex hypervisor migration project; this included micro-segmentation, alerting/monitoring, and template distribution across low-speed WAN links.
- Formally trained customers on Nutanix architecture, design, and best practices for teams of a wide array of stakeholders, from desktop technicians to architects. These training sessions ranged from two-hours to five-day workshops.
- Developed a run-book for new hires to be able to create, administrate, and troubleshoot the Nutanix cluster creation process in addition to providing a subset of cheat-sheets, Visio templates, documentation, and guidance to perform operational duties post-deployment.
Technical Environment:
Technical Environment: Cisco Switches (Catalyst, Nexus), Docebo Learning Management System, Linux (CentOS 6-8), Microsoft (Active Directory, Group Policy, CIFS/SMB, DNS), Microsoft Windows (10, Server 2003-2019), Nutanix (AOS 4.5-5.20, AHV, Files, Flow, Prism Central, Protection Domains), Scripting (Bash, PowerShell, Power CLI), Servers (Dell, HPE, Nutanix, Supermicro), Structured Wiring, VMware vSphere 5.5-7.0.
Goldberg Kohn, LTD.
Network Engineer
Chicago, IL
2010 - 2016
- Responsibilities included physical and virtual server builds, created and maintained backups, and Windows Active Directory administration.
- Lead engineer for Citrix XenApp, Microsoft Exchange, monitoring, and multiple legal software billing applications.
- Performed physical-to-virtual machine and virtual-to-virtual conversions.
- Migrated physical Windows Active Directory / DNS / DHCP servers to virtual domain controllers.
- Streamlined backup processes by consolidating separate Backup Exec servers to a single management plane and scaled out storage resulting in a 40% performance improvement.
- Developed PowerShell scripts for desktop deployment to customize local user profiles.
- Re-architected Active Directory Group Policy to provide better security, consistent standards, and ease of software deployment for both desktops and servers.
- Created a Citrix XenApp farm that used a VPX NetScaler with a StoreFront front-end utilizing Duo for two factor-authentication.
- Architected and built a lab environment for testing.
Technical Environment:
Cisco Catalyst Switches, Citrix (Storefront, VPX NetScaler, XenApp 6.5, XenServer), Contact Ease, Duo Security, Esquire Innovations iScrub, HP (Digital Sender Software, Insight Manager), Kaspersky Antivirus, Lexis Nexis Interaction, Linux (Ubuntu 12.04), Litera Change Pro, LTO Tape Library, Microsoft (Active Directory, CIFS/SMB, DHCP, DNS, Exchange 2003-2010, Group Policy, SQL), Microsoft Windows (XP - 10, Server 2000-2012R2), Mimecast, NetApp Storage, Network Printers/Scanners, Nuance Copitrak, OpenText DM 5.3, RSA security tokens, Scripting (Batch, PowerShell, VBscript), Servers (Dell, HPE), Structured Wiring, Symantec (Backup Exec, Endpoint Protection), Thomson Reuters Elite, VMware vSphere 5.0-6.0, What's Up Gold.
Munro & Associates, Inc.
Systems Administrator
Troy, MI
2006 - 2010
- Acted as IT Department lead in maintaining servers, Microsoft Exchange administration, storage, desktops, and network distributed over multiple locations worldwide.
- Developed and implemented the company’s first physical-to-virtual conversion in order to provide optimal systems redundancy and supportability.
- Redesigned network to share multiple internet connections by using Cisco technologies and virtual networks. Services were routed based on subnets and VLANs.
- Developed and implemented a migration plan to merge an acquired software company’s assets into parent company’s environment.
- Assisted in the implementation, distribution, and licensing of Design Profit Six Sigma software.
- Developed a public-facing web site as a sales initiative to provide a portfolio of published articles in leading defense, electronics, and transportation industries.
- Implemented and managed a laptop full-disk encryption solution for Department of Defense projects.
- Eliminated the VPN requirement for Microsoft Exchange connectivity by implementing RPC over HTTPS.
- Introduced leading disaster recovery services to ensure high availability and security of Microsoft Exchange based email.
- Produced documentation, video tutorials, instructions, and how-to guides on various software packages.
- Managed all aspects of telephony services for the entire company.
- Responsible for all security system installations, contracts, and upkeep.
Technical Environment:
Adobe (Acrobat, Dreamweaver, Photoshop), Autodesk (Auto CAD, Inventor), Cisco (Routers, Catalyst Switches), Dassault Solid Works, Dell Message One, Design Profit, Guardian Edge Hard Drive Encryption, Intuit QuickBooks, LTO Tape Auto loader, Microsoft (Active Directory, Exchange 2003-2007, CIFS/SMB, DFS, DHCP, DNS, FTP, IIS, NPS, SQL, VPN, WSUS), Microsoft Windows (Server 2000-2008, Workstation 2000 - 7), NetApp Storage, Network Printers/Plotters/Scanners, Sage Peachtree, Servers (Dell, HPE), Structured Wiring, Symantec (Antivirus Corporate Edition, Backup Exec, Ghost), VMware vSphere 4.0.
Education
DeVry University
Bachelor of Science, Computer Engineering Technology
Columbus, OH (2003)
Certifications
VMware
VMware Certified Professional - Data Center Virtualization (VCP-DCV)
Chicago, IL (2022)
Nutanix
Nutanix Certified Services Core (NCS-Core)
Chicago, IL (2021)
Nutanix Certified Professional - Multi-Cloud Infrastructure (NCP-MCI)
Chicago, IL (2021)
Nutanix Platform Professional (NPP)
Chicago, IL (2016)
Federal Communications Commission (FCC)
Technician Class HAM radio operator
Columbus, OH (2002)
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